开源ITSM工具

一：ONEcmdb

  特点：按V3架构进行设计，目前包括：突发事件管理、问题管理、配置管理等功能

网址:http://www.onecmdb.org/wiki/index.php/Main_Page

二：Otrs ITSM

  特点：企业级ITSM定制化的基础平台，多平台支持，方便定制化。目前包括：突发事件管理、配置管理、服务级别管理等模块

网址:http://otrs.org/

ITIL 108兼容工具

Alert http://www.alertit.com
AllFusion Endevor http://www.ca.com
AllFusion Harvest CM http://www.ca.com
Altimax ITDesk http://www.altimax.co.uk
Altiris Lifecycle Management http://www.altiris.com/
Aperture VISTA http://www.aperture.com/solutions/data_center_solutions.html
Aexis IT Service Management http://www.aexis.nl/
Artemis http://www.getronics.com/
ASG-IMPACT http://www.allensysgroup.com/
Asset Insight http://www.tangram.com/
ASSYST http://www.axiossystems.com/
BillingWare http://www.ioag.com/
BridgeTrak Suite http://www.kemma.com/
ChangeMan ALM? http://www.serena.com/
Change Manager http://www.cyberlan.nl/produkten/ChangeMan.html
Clarify ClearHelpdesk http://www.clarify.com/
ClientProof http://www.mproof.nl/
Clientele.NET ITSM http://www.mproof.com/
Crimp http://www.itracs.com/
Customer IXCHANGE http://www.custixchange.com/
CustomerQ http://www.quintus.com/
DKHelpdesk/DKInventory Mgr. http://www.dksystems.com/
Dimensions http://www.merant.com/
Epicor Clientele http://www.epicor.com/solutions/clientele/
eService http://www.magic-sw.com/
eService, eAsset, eConfigurator http://www.e-carisma.com/
Enterprise Service Desk (ESD) http://www.rekar.co.uk/
ExpertDesk* http://www.mansystems.nl/
Firstwave eSupport http://www.firstwave.net/
FootPrints http://www.unipress.com/
Hardcat http://www.hardcat.com.au/
Heat http://www.frontrange.com/
HEAT Powerdesk http://www.cyberlan.nl/produkten/Powerdesk.html
HelpDESK http://www.helpdeskpro.net/
Helpdesk/Asset/etc. Expert http://www.aim-helpdesk.com/
HelpDesk Suite http://www.touchpaper.com/
Helpline/Insite http://www.brainforce.com/
HelpMatics http://www.helpmatics.com/
HelpSTAR http://www.helpstar.com/
HelpTrac http://www.helptrac.com/
isiSolutions http://www.cyberlan.nl/
IncidentMonitor? http://www.monitor247.com/corp/s/main.asp
Infra Enterprise http://www.infra.com.au/
iET ITSM http://www.iet-solutions.com/
IT Service Management http://www.frontrange.com
TotalView http://www.itheon.com/
Syschecker http://www.itheon.com/
HPOpenView IT Service Manager http://openview.hp.com/itsm
HPOpenView Service Desk http://openview.hp.com/products/servicedesk
iAM: Apllications http://www.itheon.com/
iAM: Servers http://www.itheon.com/
iAM: Networks http://www.itheon.com/
iAM: Storage http://www.itheon.com/
iAM: QoS http://www.itheon.com/
iAM: Servers for Emergency Repair http://www.itheon.com/
iCan Provider Suite http://www.icansp.com/
iDESK OSM http://www.idesk.com/
IncidentMonitor? http://www.nilex.se/uk/index.html
Invantive Tact http://www.invantive.com/
InfraActive http://www.infraactive.com/
IRChttp://www.irc-online.co.uk/
Knowledge Bridge http://www.molloy.com/
LBE Helpdesk http://www.lbehelpdesk.com/
Magic Service Desk http://www.remedy.com
Magic Total Service Desk http://www.magichelpdesk.com/
Marval MSM http://www.marval.co.uk/
Mirror http://www.gcj.nl/
MotiSuite http://come.to/motisuite/
MultiHelp http://www.sio.com/sio_product_features.html
netViz http://www.netviz.com/
NilexPlusOpenSer http://www.openser.com/
OMEGASOFT http://www.omegasoft.de/
OmniTracker http://www.omninet.de/
PeopleSoft Enterprise Help Desk http://www.peoplesoft.com/
Peregrine AssetCenter http://www.peregrine.com/
Peregrine InfraCenter for workgroups http://www.peregrine.com/
Peregrine ServiceCenter http://www.peregrine.com/
Point of Business (POB) http://www.wendia.com/
PSM http://www.digirent.nl/
Quetzal|sc http://www.datawatch.com/
QSM http://www.datawatch.com/
Qualiparc Suite http://www.qualiparc.com/
Quism http://www.quism.com/Remedy
IT Service Management Suite http://www.remedy.com/
Respond http://www.initsoft.co.uk/
ServiceCenter http://www.peregrine.com/
SiteHelpdesk http://www.sitehelpdesk.com/
Siebel 99 Service http://www.siebel.com/
Siebel Employee Service suite http://www.siebel.com/
SupportLine http://www.logical-software.com/
Supportwizard http://www.supportwizard.com/
Supportworks ITSM http://www.hornbill.com/
Tivoli Service Desk http://www.peregrine.com/tivoli
TOPdesk http://www.topdesk.nl/
TOPdesk Lite http://www.topdesk.nl/
Touchpaper Vega http://www.touchpaper.com/touchp ... location=product%20
Track-IT http://www.blueocean.com/
Unicenter Asset Management http://www.ca.com/
Unicenter Argis http://www.ca.com/
Unicenter Software Delivery http://www.ca.com/
Unicenter ServicePlus Service Desk http://www.ca.com/
Vantive HelpDesk http://www.peoplesoft.com/
Vantage http://www.compuware.nl/
viaTIL http://www.viadyne.com/
Visionael NET http://www.visionael.com/
Wendia POB http://www.wendia.com/
Wireless Service Desk http://www.ultracomp.nl/
WhiteStone Service Desk (WSD) http://www.whitestonenet.com/pdt_svs_desk.html