Internet Explorer Crashes When Forms Is Launched

Solution

To attempt to resolve the problem please do the following.

When the error appears select the link "To see what data this error report contains, click here" as seen in Figure 1

You will then see something similar to the following screen

Figure 2

Select the link "To view technical information about the error report, click here". The following screen will then appear

Figure 3

  

 

Obtain the error report file. Note, instead of the white box you will see the user name of the user signed in to the client PC at the time of the error.

Open the error report file.

Here is an extract of an error report file. I have highlighted the important fields in bold.

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="iexplore.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="custsat.dll" SIZE="33792" CHECKSUM="0xA30E1EC0" BIN_FILE_VERSION="9.0.3790.2428" BIN_PRODUCT_VERSION="9.0.3790.2428" PRODUCT_VERSION="9.0.3790.2428" FILE_DESCRIPTION="custsat" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="9.0.3790.2428 (srv03_sp1_qfe.050422-1043)" ORIGINAL_FILENAME="custsat.dll" INTERNAL_NAME="custsat" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xD494" LINKER_VERSION="0x50002" UPTO_BIN_FILE_VERSION="9.0.3790.2428" UPTO_BIN_PRODUCT_VERSION="9.0.3790.2428" LINK_DATE="11/08/2006 05:03:34" UPTO_LINK_DATE="11/08/2006 05:03:34" VER_LANGUAGE="English (United States) [0x409]" />

You are looking for the first occurrence of the value for "MATCHING_FILE_NAME" and "SIZE". These values indicate which file has the issue and what the file size is.

Search the client operating system for the file name listed. There may be multiple occurrences so look for a file size that matches what is listed in the report file.
Observe which directory this file resides in.

e.g. C:\Program Files\Windows Media Player

Using a search engine such as Google http://google.com search for the problem dll. Determine what this dll is used for. In the above example the search engine
reveals that custsat.dll is used for Windows Media Player. This is reinforced by the directory in which the file exists in.

Here is where the solution can get somewhat tricky. In most cases you can simply un-install the program that owns the dll and the problem should be resolved.

If you actually need the application try un-installing it and re-installing it. You may also try un-installing the application, un-installing Jinitiator, re-installing Jinitiator and then re-installing the application. 

 If you are running Internet Explorer 7 please make sure you meet the minimum requirements as follows:

- E-Business Suite Release 11i version 11.5.9.CU2
- Oracle Developer 6i patchset 18 (6.0.8.27.x) or later
- Oracle Applications Technology 11i.ATG_PF.H Rollup 4 (RUP 4) (patch 4676589)
- JInitiator 1.3.1.x
- Desktop clients running Microsoft Windows XP

For complete details about this configuration, see:
Recommended Browsers for Oracle Applications 11i (Metalink Note 285218.1)

If you find that the problem dll actually exists in the Internet Explorer directory e.g. hmmapi.dll then please follow the steps below:

Obviously, un-installing Internet Explorer is not an option. Note: you will find that the Mozilla Firefox browser will work and this has the potential to be a workaround here.

The likely cause of the issue is an incompatibility between Jinitiator and a 3rd-party browser extension. You can test this by disabling 3rd-party browser extensions as follows: Navigate IE - Tools - Internet Options - Advanced - untick 'enable third-party browser extensions'

 

Re-start IE and re-test. Again, this is only a workaround and will help define the root cause of the issue. If the issue no longer happens please read on

As proven in the previous step the problem is related to a 3rd party browser extension. At present there are some extensions that may cause conflicts with Jinitiator. These are:

Windows Live Toolbar, Windows Live Toolbar Helper, Windows Live Messenger, McAfee Site Advisor

If you have any of the above extensions installed try manually disabling them by selecting the extension and Selecting the disable button. Re-start IE and re-test the issue.

Navigate: Tools - Internet Options - Programs - Manage Addons Button

 

 

This plugin loads the (native) JRE used in Internet Explorer. However the native JRE is not compatible with the JRE on which Jinitiator 1.3.1 is based. So when Jinitiator is started is will try to 'reuse' the incompatible jvm.dll already loaded and this causes the error as seen.

To resolve the problem please use one of the following work-arounds at your convenience:

1. Disable the plugin (see above)

OR

2. Remove the software via add/remove programs in the control panel 

3. Use a different browser than Internet Explorer for running Applications

see Recommended Browsers for Oracle Applications 11i (Metalink Note 285218.1)

OR

4.  A definite solution will come from using the (same) native JRE to run Forms (instead of using Jinitiator). Follow the steps from Note 290807.1 "Upgrading Sun JRE with Oracle Applications 11i"  to implement this solution
 

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IMPORTANT: The Microsoft JVM reached end of life at the end of June 2009. As such customers should consider moving any non Oracle Applications off MS JVM to Sun JRE. Making such changes would also avoid conflicts.

http://www.microsoft.com/mscorp/java/default.mspx

 

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