Javascript Popup – Documentum DAM and WebTop

时间：2010-09-17 来源：毁于随

The credit for the solution goes to two people who work with me – Yih Wern and Su Sheng.

Problem: When the user goes to either Webtop or DAM URL, IE launches a separate popup window with the following messages:

appintgevents.js: AppIntgProcessEvent did not handle aiEvent(event=ShowDialog_,_id=invoker_,_title=Content Transfer Service_,_height=130_,_width=440_,_sizepreference=false)
appintgevents.js: AppIntgProcessEvent did not handle aiEvent(event=ShowBusyCursor)
appintgevents.js: AppIntgProcessEvent did not handle aiEvent(event=ShowBusyCursor)
appintgevents.js: AppIntgProcessEvent did not handle aiEvent(event=ShowBusyCursor)
appintgevents.js: AppIntgProcessEvent did not handle aiEvent(event=ShowBusyCursor)
appintgevents.js: AppIntgProcessEvent did not handle aiEvent(event=ShowBusyCursor)
appintgevents.js: AppIntgProcessEvent did not handle aiEvent(event=ShowBusyCursor)

This problem is irritating as the messages keep appearing repeatedly and the popup window is refreshed. In some extreme cases, the popup prevents people from logging in or viewing documents.

Solutions:
There seem to be two solutions.
1) If the user has Google toolbar installed, it could cause this issue. You can test this by uninstalling the Google toolbar. Or you can recommend the user to use older Google Toolbar.
2) The second solution is related to IE7 which tries to access a page – runonce.aspx. This seems to fail for some browsers and leaves the registry in an inconsistent state. To fix this you can do the following : (Suggested by Yih Wern)
Run Registry.exe
search for: HKEY_CLASSES_ROOT\TypeLib\{EAB22AC0-30C1-11CF-A7EB-0000C05BAE0B}\1.1\ZERO\win32 (WordPress is not displaying slash-zero. Replace ‘ZERO’ with a numeric ’0′)
Change the (Default) value from C:\WINDOWS\system32\shdocvw.dll to C:\WINDOWS\system32\ieframe.dll
Restart your IE browser.

The full thread is here – http://www.google.com/support/forum/p/Toolbar/thread?tid=1b384f23ae01da52&hl=en&fid=1b384f23ae01da52000462aedade69c6

This entry was posted on Thursday, February 12th, 2009 at 8:06 am and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

3 Responses to “Javascript Popup – Documentum DAM and WebTop”

Jeff C says: April 15, 2009 at 4:25 pm
Thanks for posting this, saved a lot of time, one thing I noticed in the reg key though…I found on my machines that the key was \1.1\win32 instead of \1.1\win32. Your solution still led me in the right direction, so thank you! Jeff
Reply
Jeff C says: April 15, 2009 at 4:26 pm
update:
I found on my machines that the key was \1.1\win32 instead of \1.1\win32.
Reply
- Ram says: April 18, 2009 at 1:15 am
  Hi Jeff… I checked the key. It is
  HKEY_CLASSES_ROOT\TypeLib\{EAB22AC0-30C1-11CF-A7EB-0000C05BAE0B}\1.1\ZERO\win32
  
  There is was a ’0′ after 1.1\ But wordpress is chewing up the \zero Thanks for catching this.
  Reply